Refund policy

 

We want you to have a positive shopping experience with OMLIX.

Customers may request a return or exchange if the product is received damaged, defective, incorrect, or significantly different from the product ordered.

Return Conditions

• The item must be unused and in its original condition.
• Original packaging should be retained where possible.
• Customers should contact us within 7 days of receiving the order.
• Proof of purchase or order details may be required.
• Products damaged due to misuse or improper handling may not qualify for return or exchange.

To request a return or exchange, contact our support team at Omlix493@gmail.com or 03139133251.

3. Refund Policy

If an approved return qualifies for a refund, the refund will be processed after the returned product has been received and inspected.

Refund eligibility depends on the condition of the returned item and the reason for the return.

Where applicable, refunds will be issued through the original payment method or another suitable method agreed with the customer.

Refund processing times may vary depending on the payment provider or financial institution.

4. Cancellation Policy

Customers may request order cancellation as soon as possible after placing an order.

Once an order has been processed, dispatched, or handed over to the courier, cancellation may no longer be possible.

To request cancellation, contact OMLIX customer support promptly at:

Phone: 03139133251
Email: Omlix493@gmail.com