REFUND POLICY
SHOPLET aims to make every purchase as straightforward as possible.
Where a refund is approved under our Return & Exchange Policy, the refund process will begin after the returned product has been received and inspected.
WHEN A REFUND MAY BE APPROVED
A refund may be considered where:
- The wrong product was delivered
- A verified product defect cannot reasonably be resolved
- A damaged product is confirmed
- An approved return cannot be fulfilled through replacement or exchange
REFUND PROCESS
Once your return has been inspected, we will notify you whether the refund has been approved.
If approved, the refund will be processed through the applicable payment method.
The time required for the refunded amount to appear in your account may depend on the payment provider or bank.
PARTIAL REFUNDS
In certain circumstances, only a partial refund may be available where a product has missing accessories, packaging or other components, subject to the applicable return conditions.
NON-REFUNDABLE SITUATIONS
A refund may not be approved where:
- The return request is outside the applicable return period
- The product has been used or damaged by the customer
- The product is missing essential components
- The issue is caused by incorrect use
- The product does not meet the applicable return conditions
CONTACT
For refund-related questions: