RETURNS & EXCHANGES
At SHOPLET, we want you to shop with confidence.
If you receive an eligible product that has a genuine issue, is damaged, defective or incorrect, you may request a return or exchange in accordance with the conditions below.
RETURN WINDOW
Return or exchange requests must generally be submitted within 7 days of receiving your order.
Requests submitted after the applicable return period may not be accepted.
ELIGIBLE RETURNS
A product may be eligible for return or exchange if:
- You received the wrong product
- The product arrived damaged
- The product has a manufacturing defect
- The product is materially different from its advertised description
The product must generally be returned in its original condition and packaging.
CONDITION OF RETURNED PRODUCTS
To be eligible for a return or exchange, products should be:
- Unused
- In original condition
- Complete with original packaging where applicable
- Complete with included accessories
- Free from customer-caused damage
Products that have been used, intentionally damaged, altered or returned without required accessories may not qualify for a return or exchange.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to their nature, hygiene requirements, customization or other applicable restrictions.
Where applicable, the product page or checkout process may contain specific return information.
CHANGE OF MIND
Returns based solely on a change of mind may be subject to product-specific conditions.
Before purchasing, customers are encouraged to carefully review the product description, specifications, images and available information.
HOW TO REQUEST A RETURN
To request a return or exchange, email:
Please include:
- Order number
- Customer name
- Contact number
- Product name
- Reason for return
- Clear photographs/videos where relevant
Our team will review your request and provide the next steps.
RETURN SHIPPING
Where a return is required because SHOPLET sent an incorrect, damaged or defective product, SHOPLET may arrange or cover the applicable return shipping cost, subject to verification.
For other return requests, return shipping charges may be the customer's responsibility.
INSPECTION
Returned products may be inspected before an exchange, replacement or refund is approved.
Approval is subject to the product meeting the applicable return conditions.
EXCHANGES
If an exchange is approved, the replacement product will be dispatched subject to availability.
If the requested replacement is unavailable, SHOPLET may offer an alternative resolution.
REFUNDS
Where a refund is approved, the applicable refund will be processed using the available payment method or another agreed method, depending on the original transaction.
Processing times may vary depending on the payment provider or financial institution.